USA-Passenger Service Agent.

Requisition Number ● Numéro de réquisition	15-0704
Post Date ● Date affiché	9/15/2015
Title ● Titre	USA-Passenger Service Agent
City ● Ville	Portland
State/Province ● État/Province	OR
Description ● Description	SUMMARY: Performs airline ticketing counter and gate service functions for airline customers. ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned. · Ensures a safe work environment by following all ATS rules and regulations regarding the work place. · Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights. · Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination. · Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight. · Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights). · Makes announcements regarding flight activity at gate or over airport’s general PA system. · Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. · Maintains the level of service expectations of both the passenger and the airline customer at all times. · Communicates with flight crew on ground and via ground to air radio. · Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.) · Is responsible for all flight movement messages in and out.
Requirements ● Exigences	MINIMUM REQUIREMENTS: · Must be at least 18 years of age. · Must possess at least a High school diploma, GED or work experience equivalent. · Must be able to pass a drug test, background check, and be able to obtain airport security clearance. · Must possess a valid driver’s license and provide a Motor Vehicle Record/ MVR. (Varies by Airport.) Link:-ultipro.